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SHIPPING & RETURNS

US DOMESTIC POLICY:

US SHIPPING

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12:00 NOON EST will not be shipped until the next business day. If you order after 12:00 noon EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

DOMESTIC SHIPPING RATES:

SHIPPING RATES & DELIVERY
SERVICE COST DELIVERY TIME

  • USPS First Class COST: FREE;  DELIVERY TIME: 3-7 BUSINESS DAYS
  • UPS 2nd Day Air COST: $15.00;  DELIVERY TIME: 2 BUSINESS DAYS
  • UPS Next Day Air COST: $25.00;  DELIVERY TIME: 1 BUSINESS DAY
INTERNATIONAL SHIPPING

After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 12:00 Noon EST will not be shipped out until the next business day. If you order after 12:00 Noon EST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.

Returns

Any brand-new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders over $100 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.

For international returns under $100 USD, the customer is responsible for return shipping. 

RECEIVE A DAMAGED ITEM?

Receive a damaged item? Please reach out to our Customer Support team info@alfredsungwatches.com and they will help resolve the issue. See more warranty information on our customer service page: 

 https://alfredsungwatches.myshopify.com/pages/customer-service